Privacy Policy

Last updated: 22 June 2026

This Privacy Policy explains how I M PLUMBING & HEATING LIMITED("Imph", "we") collects and uses your personal data when you visit imph.shop or place an order. We are the data controller. We process personal data in accordance with the UK GDPR, the EU GDPR and the California Consumer Privacy Act (CCPA/CPRA).

1. What we collect

• Contact and order details: name, email, shipping address, phone (if provided).
• Order history and communications with our support team.
• Technical data: IP address, device and browser information, and cookie data.
• Payment confirmation data from Stripe (we never receive or store your full card number).

2. How we use it

• To process and deliver your order and provide customer service (to perform our contract).
• To prevent fraud and keep the site secure (our legitimate interests).
• To comply with legal and accounting obligations.
• With your consent, to send marketing emails and use analytics cookies.

3. Payments — Stripe

We use Stripeto process payments. When you check out, your card information is collected and processed directly by Stripe under Stripe's own privacy policy. We do not store your full card details on our servers.

4. Sharing

We share data only with service providers who help us run the store — for example Stripe (payments), our shipping carriers, email provider (Resend) and hosting/anti-spam providers (Vercel, Cloudflare). We do not sell your personal information.

5. International transfers

As we ship worldwide and use international providers, your data may be transferred outside your country. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

6. Retention

We keep order records for as long as needed to fulfil orders and meet legal/accounting obligations, then delete or anonymise them.

7. Your rights

Under GDPR you can access, correct, delete, restrict or port your data, object to processing, and withdraw consent at any time. To exercise any right, email support@imph.shop. You may also complain to your local data protection authority (in the UK, the ICO).

8. California privacy rights (CCPA/CPRA)

California residents have the right to know what personal information we collect, to request deletion or correction, and to opt out of any "sale" or "sharing" of personal information. We do not sell your personal information for money. To exercise these rights, or to opt out, email support@imph.shopwith the subject "Do Not Sell or Share". We honour the Global Privacy Control (GPC) browser signal where applicable, and we will not discriminate against you for exercising your rights.

9. Cookies

We use strictly necessary cookies to run the cart and checkout, and — with your consent — analytics cookies. See our Cookie Policy for details and to change your choices.

10. Contact

I M PLUMBING & HEATING LIMITED, Unit 6 Heritage Business Centre, Belper, Derbyshire, DE56 1SW, United Kingdom. Email support@imph.shop · +44 7717 911585.